Privacy Policy

Last Updated: September 5, 2026

1. Introduction and Current Website Configuration

This Privacy Policy explains how RC Product USA LLC ("RC Product USA LLC," "we," "us," or "our") collects, uses, and protects information when you visit www.rcproductusa.com (the "Site") or contact us about our technology, onsite support, networking/infrastructure, equipment installation, and troubleshooting (collectively, the "Services").

RC Product USA LLC is a Minnesota limited liability company.

The current configuration of www.rcproductusa.com includes:
The Site should not be understood as an active online store or ecommerce checkout platform at this time. If our configuration or practices change in the future, we may update this Privacy Policy accordingly.

2. Information You Provide Voluntarily

We collect information that you voluntarily provide when you:

Submit a Request Help form.
Submit a Professional Consultation Request form.
Submit a Contact form.
Contact us by phone, email, or text regarding requested services.
Create or use a member account, if you choose to do so.
Upload photographs, screenshots, documents, or other files related to a technical service request.

Depending on the form or interaction, this may include:

Full name, first name, or last name.
Email address.
Phone number.
City and ZIP Code.
Residential or business status.
Service category or type of service.
Problem description or project details.
Preferred date and time.
Preferred contact method.
Optional photos, screenshots, documents, or other file uploads.
Messages, questions, and other information you voluntarily submit.

3. Request Help Form

The Request Help – RC Product USA LLC form may collect:

Full Name
Email
Phone
City / ZIP Code
Service Category
Preferred Time
Preferred Contact Method: Call, Text, or Email
Optional Photo Upload
Message or description of the request

We use this information to understand your needs, respond to your request, schedule services, and maintain records of our communications.

4. Professional Consultation Request Form

The Professional Consultation Request form may collect:

First Name
Last Name
Email
Phone
City
Residential or Business
Type of Service
Problem Description / Project Details
Preferred Date
Preferred Time
Preferred Contact Method: Email, Phone, or Text Message
Optional image or document uploads

We use this information to evaluate your project or issue, prepare consultations or estimates, schedule appointments, and maintain service records.

5. Contact Form

The Contact form may collect:

First Name
Last Name
Email
Message

We use this information to respond to general questions, comments, or other inquiries you submit through the Site.

6. Wix Contacts/CRM

Form submissions may be stored in Wix Contacts/CRM so that we can:

Respond to inquiries.
Track service requests.
Maintain communication history.
Coordinate consultations and services.
Maintain customer and service records.

This information helps us manage our customer relationships and provide better support.

7. Members Area and Account Information

If you choose to create a member account through the Wix Members Area, Wix may collect and store:

Login credentials.
Email address or username.
Basic profile information.
Member-account activity, where applicable.

Membership is not required to browse the Site or submit the current forms. You can contact us and request services without creating a member account.

8. Information Collected Automatically (Wix and Wix Analytics)

When you visit the Site, certain information may be collected automatically by Wix and its built-in analytics tools, including Wix Analytics. This may include:

IP address.
Browser type and version.
Device type.
Operating system.
Approximate location.
Pages viewed.
Buttons or links clicked.
Navigation paths.
Referring source.
Date, time, and duration of visits.
Form views and submission activity, where available.

We use this information to operate and secure the Site, understand how visitors use the Site, and improve our content and Services.

9. Cookies and Similar Technologies

The Site may use cookies and similar technologies provided by Wix to:

Help the Site function properly.
Maintain security and user sessions.
Remember certain preferences.
Support Wix Analytics and site performance measurement.

Cookies used on the Site may include:

Essential cookies.
Functional or performance cookies.
Analytics cookies, where applicable.

The Site may also use a consent-management platform to allow visitors to manage non-essential cookies where applicable. Essential cookies will remain enabled as needed for the Site to function.

10. Email, Phone, and Text Communication

We may use your contact information to:

Respond to inquiries.
Schedule or coordinate requested services.
Send appointment or service updates.
Send transactional or service-related confirmations.
Follow up regarding a requested service.

Selecting “Text” or “Text Message” as your preferred contact method is used only for communications about your requested services. It is not treated as consent to receive promotional SMS marketing.

11. Uploaded Photos, Files, and Technical Documentation

As part of our technology and onsite services, you may upload photos, screenshots, or documents through our forms, and we may also create our own technical documentation. This can include:

Network racks and telecommunications spaces.
Cabling, patch panels, switches, access points, routers, and other infrastructure.
Customer equipment and devices.
Serial numbers and asset tags.
Work areas and installation locations.
Configuration screenshots.
Error messages and troubleshooting information.
Site-survey documentation.
Project notes, diagrams, and other technical records.

We use this information for legitimate business purposes, including:

Troubleshooting.
Service verification.
Site surveys and assessments.
Quality control.
Customer documentation.
Project records.
Contractual deliverables.
Support and follow-up.

We treat this technical documentation as confidential where appropriate and limit access to personnel and service providers who need it to perform their duties. We do not publish or share such technical photographs or documentation publicly unless required by law or expressly authorized by you in writing.

12. Technical Site Surveys and Assessments

RC Product USA LLC may collect or create information during technical site surveys, network assessments, infrastructure reviews, equipment inspections, installation work, and troubleshooting engagements. This may include device locations, network-room or rack information, cable pathways, equipment details, measurements, diagrams, floor-plan annotations, photographs, asset information, configuration information, and other technical observations necessary to perform or document the requested Services.

We use this information only for legitimate business purposes related to the requested work, including assessment, documentation, planning, troubleshooting, reporting, customer support, quality control, and contractual deliverables.

13. Project Documentation and Promotional Use

RC Product USA LLC will not publicly use customer names, logos, confidential technical information, photographs of customer premises or equipment, network infrastructure, project details, or other identifiable customer information for advertising, case studies, social media, portfolio use, or other promotional purposes without the customer’s express prior authorization.

14. Online Payments

Online payments and checkout are not currently enabled on www.rcproductusa.com. Customers cannot make purchases or card transactions directly through the website at this time.

We do not currently collect billing addresses, shipping addresses, credit or debit card numbers, or other online payment information through the Site.

15. How We Use Your Information

We use the information we collect for purposes such as:

Responding to inquiries.
Scheduling and coordinating services.
Preparing consultations, estimates, proposals, and work orders.
Providing technology and technical-support services.
Performing site surveys, assessments, installations, configuration, and troubleshooting.
Maintaining customer, project, and service records.
Sending service-related and transactional communications.
Improving Site functionality, performance, and security.
Protecting our systems, customers, and business.
Complying with legal, tax, accounting, and contractual obligations.

16. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Site and requested Services.
Maintain customer, project, and service records.
Meet applicable legal, tax, accounting, and contractual requirements.
Resolve disputes.
Enforce agreements.
Maintain appropriate security and business records.

We may retain certain information in backup or archival copies for a limited period after it is no longer actively used.

17. Data Security

The Site uses HTTPS. We use reasonable administrative, technical, and physical safeguards to help protect your information, which may include:

HTTPS and encryption in transit where supported.
Secure hosting and infrastructure provided through Wix.
Administrative access controls.
Authentication and account-security controls.
Reasonable system updates and maintenance.
Limiting access to personal and technical information where appropriate.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

18. Legal Disclosures

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

Comply with applicable law, regulation, court order, subpoena, or legal process.
Respond to lawful requests from government or regulatory authorities.
Protect the rights, property, security, or safety of RC Product USA LLC, our customers, or others.
Detect, prevent, investigate, or address fraud, security incidents, misuse, or technical issues.
Enforce applicable agreements, policies, or terms.

19. Business Transfers

If RC Product USA LLC is involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that transaction.

20. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

Request access to certain personal information.
Request correction of inaccurate personal information.
Request deletion of certain personal information, subject to applicable exceptions.
Object to or restrict certain processing, where applicable.
Withdraw consent where processing is based on consent.
Exercise other rights available under applicable privacy law.

To exercise these rights, please contact us using the contact forms on www.rcproductusa.com or by phone at 763-228-4132.

21. Minnesota Privacy Considerations

RC Product USA LLC is based in Minnesota, and we handle personal information in accordance with applicable U.S. federal and Minnesota state laws.

22. Marketing and Opt-Out Choices

At this time, we primarily send service-related or transactional communications in response to your requests.

If we use marketing communications in the future, we will:

Obtain appropriate consent where required by law.
Provide a reasonable method to unsubscribe or opt out.
Honor applicable marketing and privacy preferences.

23. Children’s Privacy

The Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

24. Third-Party Links

The Site may contain links to third-party websites, services, or content that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

25. International Visitors

Our Site and Services are intended primarily for individuals and businesses in the United States. If you access the Site from outside the United States, please be aware that your information may be processed and stored in the United States or other locations where our service providers operate, and data protection laws may differ from those in your country.

26. No Sale of Personal Information and No Third-Party Advertising Trackers

RC Product USA LLC does not currently sell personal information as part of its ordinary business operations.

We also do not currently use third-party advertising or remarketing trackers on the Site. If this changes in the future, we may update this Privacy Policy and provide any notices or consent options required by applicable law.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or Site configuration. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.

28. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact us using the contact forms on www.rcproductusa.com or by phone at:

RC Product USA LLC
Website: www.rcproductusa.com
Phone: 763-228-4132